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providers

COVID-19 Resources

To further support ACN-affiliated providers and facilities during the COVID-19 pandemic, this page contains a wealth of links featuring local and national resources and guidelines for providers and practices. Please bookmark this page for easy reference.

Vaccine Information

Local Healthcare Organizations

State of Arizona Agencies

Federal/International Organizations

Health Plans/Payers

Telehealth Guidance

Vaccine Information

(updated Dec. 18, 2020) U.S. Clears Moderna Vaccine for COVID-19 (Associated Press Dec. 18) Arizona Care Network communication (Dec. 17) Maricopa County Department of Public Health

Center for Disease Control & Prevention

Dignity Health

  • COVID-19 Vaccine FAQ

Federal Drug Administration (FDA)

Payer Vaccine Information Aetna

Bright Health

Cigna

Center for Medicare and Medicaid Services (CMS)

CommonSpirit Health

  • COVID-19 Vaccine FAQ

UnitedHealthcare

Local Healthcare Organizations

Abrazo Health

Dignity Health

  • CommonSpirit Virtual Care: Tools and resources to help independent and network physicians adopt a licensed and HIPAA-compliant Telehealth platform. Information and training is presented in multiple learning formats and includes:
      • Interactive and document learning
      • Video training
      • Supplemental resources including AMA quick guide to Telemedicine, billing and coding best practices, and more

Phoenix Children’s Care Network

Valleywise Health

National/International Organizations

American College of Physicians (ACP)

American Medical Association (AMA)

Centers for Disease Control and Prevention (CDC)

US Department of Health & Human Services

LabCorp

Substance Abuse and Mental Health Services Administration (SAMHSA)

World Health Organization (WHO)

Health Plans/Payers

America’s Health Insurance Plans (AHIP)

Aetna

  • Provider Education FAQ
  • Provider Education Manuals

Bright Health

  • Bright Health has updated its coverage policies in response to COVID-19. For more information, please visit Bright Health in the Payer Spaces area of Availity.com and click on the “COVID-19 Billing Updates” document.

Cigna

Intel

  • Intel covers visits for new and established patients via video (traditional E&M codes) and telephone (98966-98968, 99441-99443) as a percentage of Medicare, per ACN’s agreement with Intel. During the Public Health Emergency, patient encounters that would typically be coded as E&M that are conducted by telephone only will be reimbursed as if conducted as a video visit.

Medicare (CMS)

  • Accelerated and Advance Payments Program for Providers and Suppliers Fact Sheet
  • CMS Announces Relief for Clinicians, Providers, Hospitals and Facilities Participating in Quality Reporting Programs (Issued 03/22/20)
  • CMS Adult Elective Surgery and Procedures Recommendations (Issued 03/15/20)
  • CMS Cost-Sharing FAQ
  • CMS COVID-19 Emergency Declaration Health Care Providers Fact Sheet (Issued 03/13/2020)
  • CMS Coverage and Payment Related to COVID-19 Fact Sheet (Issued 03/05/2020)
  • Medicare Fee-For-Service (FFS) Billing FAQs (updated 7/16/20)

Mercy Care / Medicaid

  • Arizona Health Care Cost Containment System (AZHCCCS) FAQ

United Healthcare

Telehealth

  • CMS Provider Telehealth and Telemedicine Toolkit
  • CommonSpirit Virtual Care: Tools and resources to help independent and network physicians adopt a licensed and HIPAA-compliant Telehealth platform. Information and training is presented in multiple learning formats and includes:
      • Interactive and document learning
      • Video training
      • Supplemental resources including AMA quick guide to Telemedicine, billing and coding best practices, and more
  • OIG Policy Statement Regarding Physicians and Other Practitioners That Reduce or Waive Amounts Owed by Federal Health Care Program Beneficiaries for Telehealth Services During the COVID-19 Outbreak (Issued 03/24/20)